Refund policy

Return & Refund Policy (Handmade Small‑Batch Products)

At Natural Misfit Soap Studio, every product is handcrafted in small batches using fresh, high‑quality ingredients. Because our items are personal‑care products, we follow strict hygiene and safety standards. For this reason, we cannot accept returns on opened, used, or unsealed items.

Returns & Exchanges

Due to the nature of bath and body products, all sales are final. We do not accept returns or exchanges on:

  • Opened or used products

  • Unsealed items

  • Custom or made‑to‑order products

  • Sale or discounted items

This policy protects the safety, hygiene, and integrity of our small‑batch products.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • A photo of the issue

  • A brief description

We will gladly replace the item or issue store credit when appropriate.